Privacy Policy

Reno Quote Match ("we", "us", or "our") is committed to protecting the privacy of all individuals who interact with our service. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Reno Quote Match platform, including our website and lead matching services.

By submitting your details through our matching form, you consent to the collection and use of your information as described in this policy.

Reno Quote Match operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

Reno Quote Match is a free, independent homeowner matching service that connects Melbourne homeowners seeking bathroom renovations with vetted local renovation professionals. We are not a renovation company — we do not perform renovation work.

Our service operates a two-sided platform: we collect details from homeowners and pass those details to pre-screened renovation contractors who have agreed to our terms of service.

3.1 Information You Provide Directly

When you complete our matching survey, we collect the following information:

• Full name
• Email address
• Phone number (mobile or landline)
• Suburb or postcode of the renovation property
• Project details, including scope, budget range, and intended start timeline
• Property ownership status

3.2 Information Collected Automatically

When you visit our website or interact with our forms, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on our site
• Referring URL (how you arrived at our site)
• Device type and operating system

This data is collected via standard web analytics tools (including Meta Pixel) and cookies. See Section 8 for more on cookies.

We use the information we collect for the following purposes:

• To match you with suitable, vetted bathroom renovation professionals in your area
• To communicate with you regarding your enquiry and matched quotes
• To verify your details and ensure the quality of matches we provide
• To send you relevant follow-up communications about your project
• To improve our platform, services, and homeowner experience
• To comply with our legal obligations

5.1 Renovation Partners

Your personal information — including your name, contact number, email address, suburb, project scope, and budget — will be shared with one (1) pre-screened bathroom renovation contractor who operates in your area and matches your project requirements.

This sharing is the core purpose of our service. By submitting your details, you explicitly consent to this disclosure.

Renovation partners are contractually required to:

• Use your information only for the purpose of quoting or completing your renovation project
• Not sell or on-share your details to third parties
• Comply with all applicable Australian privacy legislation

5.2 Service Providers

We may share your data with third-party service providers who assist us in operating our platform, including:

• CRM and marketing automation platforms (e.g., GoHighLevel)
• Email and SMS delivery providers
• Analytics platforms (e.g., Meta, Google Analytics)
• Payment processors (where applicable)

These providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.

5.3 Legal Requirements

We may disclose your personal information if required to do so by law, or in response to a valid request by a government authority (e.g., a court or law enforcement agency).

Reno Quote Match uses Meta's advertising platform (Facebook and Instagram) to reach homeowners actively looking for renovation services. As part of this, we use:

• Meta Pixel — a tracking code that allows us to measure ad performance and retarget users who have visited our website
• Custom Audiences — we may upload contact lists to Meta to serve relevant ads to similar audiences
• Lead Ads — if you submit your details via a Meta Lead Ad form, that information is passed directly to our system

Meta's use of your data is governed by Meta's own Privacy Policy, available at facebook.com/privacy/policy. You can manage your ad preferences directly in your Facebook or Instagram account settings.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. In general:

• Enquiry and contact data is retained for up to 24 months from the date of your enquiry
• Analytics and usage data may be retained for up to 36 months
• You may request deletion of your data at any time (see Section 10)

Our website uses cookies and similar technologies to improve your browsing experience and to support our advertising activities. Types of cookies we use include:

• Essential cookies — required for our website to function correctly
• Analytics cookies — help us understand how visitors interact with our site
• Advertising cookies — used by Meta Pixel to support ad targeting and measurement

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include:

• Encrypted data transmission (SSL/TLS)
• Restricted access to personal data within our team and systems
• Use of reputable, security-compliant third-party platforms

While we take these precautions, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of receiving marketing communications from us at any time
• Lodge a complaint if you believe we have mishandled your data

To exercise any of these rights, please contact us using the details in Section 12. We will respond to all requests within 30 days.

Our platform may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of external websites.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we have handled your personal information, please contact us:

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this document.

We encourage you to review this policy periodically. Continued use of our service after any changes constitutes your acceptance of the updated policy.